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Quality Risk Management

Creating flexibility in a dynamic business environment

As customers become more sophisticated, better informed and their expectations grow, the only way your business can survive and prosper is by offering a commitment to quality.

Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction.

Delta offers Quality Management System development, assessment, training and quality certification preparation services for organisations looking to improve business outlook. These are supported by the following add on services:

  • Quality systems reviews and gap analysis giving a snapshot as to what exists and what is needed
  • Business quality risk assessments
  • Business continuity planning – Emergency Preparedness, Crisis Management , Disaster Recovery
  • Quality management systems, manuals, policies and procedures to address identified OHS deficiencies
  • Quality Management Systems training to ensure that the organisation understand and apply risk management strategies
  • Placement of outsourced Quality consultants within your company (full time/ part time) to provide ongoing support

The key benefits of Delta’s Quality risk management services are:

  • Competitive advantage
  • Improves business performance and manages business risk
  • Attracts investment, enhances brand reputation and removes barriers to trade
  • Saves you money
  • Streamlines operations and reduces waste
  • Encourages internal communication and raises morale
  • Increases customer satisfaction

Supporting Auditing Services

With recognized expertise in the field of Quality Management and Auditing, Delta promotes continual improvement in your organisations performance with a focus on significant organizational and environmental priorities.

Our philosophy is to strategically review an organisation’s Quality Management Systems with the intent to identify the key elements and opportunities for improvement. We prioritize actions required to move your organisation forward and enhance the cycle of continual quality improvement.

Delta's Quality Auditing Services can deliver:

  • The current status of your implemented Quality Management System
  • Quality Management System gap analysis and opportunities for improvement
  • ISO9001:2000 certification compliance preparation
  • Practical recommendations and prioritization of Environmental Management Programs

To further discuss our services, please contact us




Delta OHS




What is quality management?

Quality management refers to processes which ensure that all the necessary activities for planning, developing and implementing a service are efficient, effective and integrated throughout the whole organisation. Implementing quality management involves the improvement of all of these activities and their inter relationships with each other.

Continuous improvement is an essential part of quality management and refers to the way in which organisations can improve their performance and strive to provide excellent services.
Quality organisations striving for excellence:

  • Focus on customers
  • Show clear direction and accountability
  • Initiate continuous learning and innovation
  • Value people and diversity
  • Engage in collaborative work practices
  • Use evidence based decision making
  • Demonstrate sound governance and ethical responsible decision making.

There are a range of quality management systems that can be implemented by your organisation including ISO 9000:2000, Quality Management Systems. ISO is a quality framework which encompasses standards for the manufacturing and production of goods.

Why is it important?

A quality management system helps create strong and sustainable organisations. It also assists organisations improve services by better allocation of limited resources, addressing consumer needs and enhancing accountability and reporting.

These improvements lead to better outcomes for consumers, staff, the organisation, funding bodies and the community. For example:

  • Customers are more confident that they will receive the services they need with increased opportunities to be involved.
  • Staff members are more likely to find work less stressful and more satisfying.
  • Managers find that work processes are more effective and efficient and there are more opportunities to be pro active.
  • Governing bodies (such as Boards/ Management) know that the organisation is achieving its mission and purpose.
To further discuss our services, please contact us